Politique de remboursement

By placing an order through doctorunicorns you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to the USA.

A. 30 DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

B. RETURN PROCESS

To start a return, you can contact us at service@doctorunicorns.com or call us at +86 152 5834 6868. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

C. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we will refund you or exchange it.

To return your product, you should contact our mail.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. EXCHANGES

We only exchange products that are damaged, wrong product or defective. If you need to exchange an item please contact us at  service@doctorunicorns.com or call us at +86 152 5834 6868.

E. RESTOCKING FEE 

We do not charge a restocking fee on returns. 

F. Return and Exchange fees

Regardless of the reason for the return and exchange, all costs shall be borne by us. You will get a full refund.

G. REFUNDS TIME

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 Days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

H. Return Address

If you need to return your items, please contact us firstly at service@doctorunicorns.com or call us at +86 152 5834 6868.
We will give your prepaid return label to you within one business day.